Customer Care

You love UT. So do we. And we love you, too.

Being a Longhorn means way more than just wearing burnt orange. Heck, we know that better than anyone! No matter what you might be looking for, we’re here to make sure your experience as a Texas Longhorns Energy customer is just as exciting and memorable as game day.

We're here around the clock every single day of the year to assist you:

• 24/7 access to live assistance
• Texas-based customer care
• Easy-to-understand monthly bills
• Customer-focused employees
• No hidden fees

A bit about deregulation

Deregulation refers to the restructuring of the Texas electricity market. In Texas, there used to be only one choice for electricity based on where you live. Deregulation began in 2002, when a new state law broke apart the old monopolies and separated the delivery of electricity from the electricity itself. Now, in much of the state, one company reads the meters and maintains the poles and wires that deliver the electricity and many companies now compete to sell the electricity that runs over the poles and wires. As a result, Texas consumers benefit from competitive rates, more product options and greater service levels.